Privacy Policy

1. Introduction

Welcome to Ordow (“we,” “our,” or “us”), a product of N&B Labs Inc. We are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our productivity and scheduling application and related website (collectively, the “Service”).

By using Ordow, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

To provide you with our productivity and scheduling services, we collect the following types of personal information:

• Account Information: Name, email address, password (stored in encrypted form), profile information, and subscription details.
• Calendar Data: Information from connected calendars (Google Calendar, Outlook) including event titles, times, locations, descriptions, and attendees when you choose to integrate these services.
• Task Information: Task details, deadlines, priority levels, notes, and scheduling preferences you enter into Ordow.
• Productivity Preferences: Your chosen productivity methods (Pomodoro, Atomic Habits, etc.), work hour preferences, break schedules, and customized productivity settings.
• Payment Information: When you subscribe to our paid plans, we collect payment details. Note that full payment information is processed by our secure payment processors and is not stored directly on our servers.
• Usage Patterns: Information about when and how you typically complete tasks to help optimize your scheduling.
• Shared Account Information: Information about the additional user you've invited to share your subscription.

2.2 Usage Data

We also collect information about how you access and use Ordow:

• Device Information: Information about the devices you use to access our Service, including IP address, browser type and version, operating system, and device identifiers.
• Log Data: Information about your usage patterns, including pages visited, features used, time spent on the application, and interactions with various elements of the Service.
• Performance Data: Technical information related to app performance, crashes, and technical errors to improve our Service.

2.3 Information We Do Not Collect

• We do not collect or store the content of your personal documents or files unless explicitly uploaded to Ordow.
• We do not access the content of your emails, even when syncing with calendar services.
• We do not collect information from your device that isn't relevant to providing our Service.

3. How We Use Your Information

3.1 To Provide and Improve Our Service

• Create and manage your Ordow account
• Organize and optimize your tasks and schedule according to your preferences
• Integrate with your chosen calendar services
• Process your subscription and payment information
• Enable shared account functionality
• Analyze usage patterns to improve our product features and user experience
• Diagnose technical issues and maintain the security of our Service

3.2 To Communicate With You

• Send important service updates and announcements
• Provide customer support and respond to your inquiries
• Send information about new features or services (with your consent)
• Send reminders and notifications about your scheduled tasks (according to your notification preferences)

3.3 For Legal and Security Purposes

• Protect against fraudulent, unauthorized, or illegal activity
• Enforce our Terms of Service
• Comply with legal obligations
• Protect the rights, property, and safety of Ordow, our users, and others

4. How We Share Your Information

We are committed to protecting your privacy and will not sell your personal information. We share your information only in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party service providers who perform services on our behalf, such as:

• Cloud infrastructure providers (Microsoft Azure) for hosting our Service
• Payment processors to handle subscription billing
• Analytics providers to help us understand usage patterns
• Customer support tools to assist you when you have questions

These service providers are only permitted to use your information for the purpose of providing services to us and in accordance with our privacy instructions.

4.2 Calendar Service Integration

When you choose to integrate with calendar services like Google Calendar or Outlook, we exchange data with these services as necessary to provide the synchronization functionality. This is always done with your explicit permission.

4.3 Shared Account Users

If you invite another person to share your subscription, certain information will be visible to that user, such as shared tasks, schedules, and collaborative workspace data. You control what information is shared.

4.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.5 Business Transfers

If Ordow is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

5. AI Technology and Your Data

Ordow uses artificial intelligence to help optimize your schedule and task management. Here's how we handle your data in relation to our AI technology:

• Our AI model is hosted in a secure environment on Microsoft Azure with appropriate technical safeguards.
• We use AI to analyze your personal scheduling patterns and preferences to optimize task scheduling and provide personalized recommendations.
• We do NOT use your personal task data or scheduling information to train our AI models without your explicit consent.
• Your personal information is processed on secure servers with encryption in transit and at rest.
• You always maintain control over how the AI interacts with your data through your privacy settings.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• All data is encrypted during transmission and at rest.
• We use industry-standard security protocols and regularly update our security practices.
• We employ strict access controls to limit access to personal information.
• We regularly test and evaluate our security measures.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

If you cancel your subscription:

• Your account data will be retained for 30 days, during which time you can reactivate your account with all your data intact.
• After this 30-day period, your personal information will be deleted or anonymized, except for information we need to retain for legal or legitimate business purposes.

You can request deletion of your account and associated data at any time through your account settings or by contacting our support team.

8. Your Privacy Rights

8.1 For All Users

• Access: You can access most of your personal information directly through your Ordow account settings.
• Correction: You can correct or update your personal information through your account settings.
• Deletion: You can request deletion of your account and associated personal information.
• Opt-Out: You can opt out of marketing communications through unsubscribe links or account settings.

8.2 For Users in the European Economic Area (EEA), United Kingdom, and California

You may have additional rights, including:

• Data Portability: Request a copy of your personal information in a structured, machine-readable format.
• Restriction of Processing: Request that we restrict the processing of your personal information under certain circumstances.
• Objection to Processing: Object to the processing of your personal information under certain circumstances.
• Withdrawal of Consent: Withdraw your consent at any time where we relied on your consent to process your personal information.
• Non-Discrimination: You will not be discriminated against for exercising any of these rights.

To exercise any of these rights, please contact us at privacy@ordow.com or through our in-app support features.

9. International Data Transfers

Our services are operated in the United States. If you are located outside of the United States, please be aware that information we collect will be transferred to and processed in the United States or other jurisdictions where our service providers operate.

For transfers from the EEA, UK, or Switzerland to countries not deemed to provide an adequate level of data protection, we employ appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.

10. Children's Privacy

Our Service is not directed to individuals under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@ordow.com, and we will take steps to delete such information.

11. Third-Party Links and Services

Our Service may contain links to other websites or services that are not operated by us. When you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

12. Calendar Service Connections

When you connect Ordow to third-party calendar services (Google Calendar, Outlook):

• We only access calendar data necessary to provide our scheduling services.
• We maintain these connections securely and in accordance with the third-party services' requirements.
• You can disconnect these services at any time through your account settings.
• We do not sell or share your calendar data with additional third parties.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

For significant changes, we will provide more prominent notice, which may include email notification to the email address specified in your account.

14. Cookie Policy

Ordow uses cookies and similar tracking technologies to track activity on our Service and hold certain information.

Cookies are files with a small amount of data that may include an anonymous unique identifier. We use cookies for the following purposes:

• Essential cookies: Required for the operation of our Service, such as session management and security.
• Analytics cookies: Help us understand how you use our Service so we can improve it.
• Preference cookies: Enable our Service to remember your preferences and customize your experience.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

15. Do Not Track

We respect your choice if you have activated the Do Not Track (DNT) setting in your browser. When DNT is activated, we will not use analytics cookies or tracking technologies to follow your activity across different websites.

16. Support Services

N&B Labs Inc. primarily provides customer support for Ordow through email. If you need assistance:

• Primary Support Channel: Email support@ordow.com for all inquiries and issues
• Our support team will typically respond within 24-48 business hours
• For urgent matters, you may contact us by phone at ******** (standard rates apply)

We are committed to providing timely and helpful support to all our users.

17. California Privacy Rights

California residents have the right to request information regarding the disclosure of their personal information to third parties for direct marketing purposes. As stated in this Privacy Policy, we do not disclose your personal information to third parties for direct marketing purposes without your consent.

California residents also have rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt-out of the sale of personal information (though we do not sell personal information).

18. Contact Us

If you have any questions about this Privacy Policy or need support, please contact us at:

Email: privacy@ordow.com

Postal Address:
N&B Labs Inc.
1111B S Governors Ave STE 25699
Dover, DE 19904

Customer Support: Support is primarily provided via email at support@ordow.com. For urgent matters, you may contact us by phone at ******** (standard rates apply).

If you have any questions or concerns about this Privacy Policy or our data practices, you can reach us at privacy@ordow.com. Please note that our support team primarily operates through email communications.